Email: pslooks@gmail.com
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Pslooks Money Back Guarantee

Pslooks Money Back Guarantee means you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing. You’ll get your money back. For all the details of how the Pslooks Money Back Guarantee works, please see our full policy guidelines below.

Frequently Asked Questions

When does Pslooks Money Back Guarantee apply?
You’re covered under Pslooks Money Back Guarantee when:
• You don’t receive an item
• You receive an item that doesn’t match the listing
• You receive an item that’s broken or faulty

Pslooks normally work with buyers to quickly resolve any issues, but if you can’t agree on a solution, you can ask us to pay you back. In most cases, you’ll be covered by Pslooks Money Back Guarantee.
What happens if I don’t get a respond or I don’t get a refund on time?
Under Pslooks Money Back Guarantee, we have 7 business days to resolve your issue. If you can’t come to an agreement, you can ask us to refund your money. We’ll review the details of your case and make a decision within 48 hours.

About Pslooks Money Back Guarantee

Most Pslooks sales go smoothly, but if there’s a problem with a purchase, the Pslooks Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.
Buyers can use the Pslooks Money Back Guarantee when:
• They don’t receive an item
• They receive an item that doesn’t match the listing

We at Pslooks work with buyers to quickly resolve issues, but if a solution isn’t reached, you are covered with our Money Back Guarantee.

What’s covered


All transactions on Pslooks.com are covered by our Money Back Guarantee.

Covered

Purchases are covered by our Money Back Guarantee when all of the following are true:
• An item isn’t received or it isn’t as described in the listing
• A buyer reports that they didn’t receive an item or requests a return within the pslooks Money Back Guarantee.
• The buyer made the purchase on pslooks.com via checkout or an Bank Transfer with one of the following payment methods:
o Bank Transfer
o Credit card or debit card
• The item was paid for in a single payment
• If the listing was a live auction by an auction and paid by any payment method, the purchase is covered as long as the buyer provides a copy of the seller invoice and proof of payment. (Items sold through Sotheby’s are excluded.)
• Items collected in person are covered, provided all other requirements are met

Not covered

• Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
• Items damaged during local pickup
• Local pickup items that were not collected by, or on behalf of, the buyer
• Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight)
• Duplicate claims through other resolution methods
• Items shipped to another address after original delivery
• Items sold through Sotheby’s
We are subject to this policy even if the transaction was completed on another pslooks site.

International coverage

All item for sale on pslooks are with an international shipping option (such as worldwide shipping). Note that a buyer is covered by the applicable pslooks Money Back Guarantee.
For more information on international selling see our International trading policy.

When a buyer doesn’t receive an item

If a buyer doesn’t receive an item, the buyer needs to submit a request to report that the item hasn’t arrived. We will surely address the buyer’s concern and provide tracking information, updates on the delivery of the item, or a refund.
If the buyer isn’t happy with the our response or doesn’t receive a response, the buyer can also contact us through email: admin@pslooks.com
we review the information provided by the buyer for evidence of a successful on-time delivery to the buyer’s address or proof of collection by the buyer.
Information required to prove a successful on-time delivery is all of the following:
• Tracking number will be provided to the buyer and estimated delivery date;
• A delivery status of “delivered” (or equivalent in the country to which the item was delivered);
• The date of delivery;
• The recipient’s address, showing at least the city/county or zip code (or international equivalent); and
• Signature confirmation, if an item has a total cost of $750 or more.
If we determine that the item wasn’t successfully delivered or collected, a refund of the full cost of the item and original shipping is sent to the original payment method or to the buyer’s Bank account.

Buyer obligations

Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the Pslooks Money Back Guarantee.
Exceptions:
• The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping
• The buyer accepted and opened the package only to determine that it was an empty box
• The item arrived COD because it didn’t have enough postage on it
The buyer is responsible for paying any customs and duty fees for international shipping.

Exception:

• The seller overstated the value of the item, which caused customs fees to be higher
When a buyer wants to return an item or the item doesn’t match the listing
If a buyer wants to return an item within pslooks return window or they received an item that doesn’t match the listing, the buyer needs to submit a request to return the item. We will address the buyer’s concern and offer a solution, such as accepting a return, or offering a replacement or refund. In some cases, we may automatically accept a return request. If dissatisfied with the our solution, use our money back Guarantee for refund.


Buyer obligations

• The buyer must return the item in the same condition in which it was received
• Buyers are liable for any loss in value of the item if this loss in value is attributed to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the item. We may deduct the amount of loss from the amount reimbursed to buyer

Purchases are covered by our Money Back Guarantee when all of the following are true:

• An item isn’t received or it isn’t as described in the listing
• A buyer reports that they didn’t receive an item or requests a return within the pslooks Money Back Guarantee.
• The buyer made the purchase on pslooks.com via checkout or an Bank Transfer with one of the following payment methods:
o Bank Transfer
o Credit card or debit card
• The item was paid for in a single payment
• If the listing was a live auction by an auction and paid by any payment method, the purchase is covered as long as the buyer provides a copy of the seller invoice and proof of payment. (Items sold through Sotheby’s are excluded.)
• Items collected in person are covered, provided all other requirements are met
Not covered
• Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options)
• Items damaged during local pickup
• Local pickup items that were not collected by, or on behalf of, the buyer
• Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight)
• Duplicate claims through other resolution methods
• Items shipped to another address after original delivery
• Items sold through Sotheby’s
We are subject to this policy even if the transaction was completed on another pslooks site.

International coverage

All item for sale on pslooks are with an international shipping option (such as worldwide shipping). Note that a buyer is covered by the applicable pslooks Money Back Guarantee.
For more information on international selling see our International trading policy.


When a buyer doesn’t receive an item

If a buyer doesn’t receive an item, the buyer needs to submit a request to report that the item hasn’t arrived. We will surely address the buyer’s concern and provide tracking information, updates on the delivery of the item, or a refund.
If the buyer isn’t happy with the our response or doesn’t receive a response, the buyer can also contact us through email: admin@pslooks.com
we review the information provided by the buyer for evidence of a successful on-time delivery to the buyer’s address or proof of collection by the buyer.
Information required to prove a successful on-time delivery is all of the following:
• Tracking number will be provided to the buyer and estimated delivery date;
• A delivery status of “delivered” (or equivalent in the country to which the item was delivered);
• The date of delivery;
• The recipient’s address, showing at least the city/county or zip code (or international equivalent); and
• Signature confirmation, if an item has a total cost of $750 or more.
If we determine that the item wasn’t successfully delivered or collected, a refund of the full cost of the item and original shipping is sent to the original payment method or to the buyer’s Bank account.


Buyer obligations

Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the Pslooks Money Back Guarantee.

Exceptions:

• The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping
• The buyer accepted and opened the package only to determine that it was an empty box
• The item arrived COD because it didn’t have enough postage on it
The buyer is responsible for paying any customs and duty fees for international shipping.
Exception:
• The seller overstated the value of the item, which caused customs fees to be higher
When a buyer wants to return an item or the item doesn’t match the listing
If a buyer wants to return an item within pslooks return window or they received an item that doesn’t match the listing, the buyer needs to submit a request to return the item. We will address the buyer’s concern and offer a solution, such as accepting a return, or offering a replacement or refund. In some cases, we may automatically accept a return request. If dissatisfied with the our solution, use our money back Guarantee for refund.
Buyer obligations
• The buyer must return the item in the same condition in which it was received
• Buyers are liable for any loss in value of the item if this loss in value is attributed to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the item. We may deduct the amount of loss from the amount reimbursed to buyer

When an item isn’t returned to Pslooks

In these situations, we refund the buyer, for example if:
• The item location was misrepresented
• It’s hazardous to ship back the item
• The item no longer has a value (for instance, a ticket for a cancelled event)
Counterfeit items
We don’t sell counterfeit products
Item not received
• A buyer can report that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date
• For event tickets, a buyer must report that they didn’t receive the tickets no later than 7 days after the event date or 30 days from the latest estimated delivery date, whichever is later
Item not as described
• A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date.
• For event tickets, a buyer must request a return no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later
• We will respond to your request within 3 business days for a solution.
• The buyer must ship the item back to the seller within 5 business days from when the buyer starts the return. If pslooks shipped a replacement or exchange and the buyer has not shipped the original item back within 20 business days of the pslooks starting the return, we charge the buyer’s for the replacement or exchange
• For items where there’s no tracking provided by us, please contact us for your tracking details

Replacement and exchange

Replacement and exchanges can be requested by the buyer and/or pslooks. Exchanges are based on value of the original purchased item, with current and equal value. A buyer must request a return and select the replacement or exchange option no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window.


Timelines for replacement and exchanges:

When the buyer requests a replacement or an exchange we will respond within 3 business days. If no response is received after 3 business days the buyer can ask contact us through email: admin@pslooks.com
If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking. If the buyer doesn’t ship the item within 5 business days, the replacement or exchange will be closed.
If the buyer doesn’t ship the return item back to us, and we shipped the replacement or exchange with confirmed delivery scan, after 20 business days we will charge you for the additional item. The buyer will be charged for this additional item via the buyer’s PayPal account.

Latest estimated delivery date

When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and pslooks in the same country, and 30 days from the payment date for buyers and us in different countries.
Extended timelines for Pslooks Money Back Guarantee coverage
In some limited situations, we may extend the period of time in which a buyer is eligible for the Pslooks Money Back Guarantee. This extra time allows us to take into consideration the buyer’s location, the shipping service used, our extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or governmental act, or other circumstances such as fraud. In most instances, when we extend timelines for pslooks Money Back Guarantee coverage, in cases where we our responsible for requests opened during such an extended timeline.


Refunds to buyers

We refund buyers to their original payment method or their PayPal account. If a buyer doesn’t have a PayPal account, we ask the buyer to provide his/her personal account number for transfer. In the unlikely event that we’re unable to send refunds to the original payment method or the buyer’s PayPal account, we may provide refunds by coupon or vouchers redeemable for future purchases on pslooks.
Using other programs to address a concern
Buyers can’t use more than one resolution method to get a refund. After selecting a resolution process (pslooks Money Back Guarantee, Purchase Protection, or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue.

Fraudulent claims

Fraudulent claims may include:
• A buyer opening excessive requests or duplicat requests using other programs
• A buyer colluding with a seller to misdeclare an item’s value for customs
• A buyer filing a chargeback after knowingly receiving a refund
Buyers who file fraudulent claims are subject to consequences outlined in the Abusing pslooks section of the User Agreement. In addition, we reserve the right to indefinitely suspend the buyer’s coverage under the pslooks Money Back Guarantee.